The phone gets answered
By a person in your city who knows the service area, day or night.
About Keystone
Two cities, two crews, one way of working
Keystone Plumbing & Air runs separate local crews in Pittsburgh and Philadelphia. Different houses, different streets, the same rules about how we treat your home and your money.
01How it started
How it started
Mike Sabatino grew up in Pittsburgh's South Hills and learned the trade crawling under hillside porches and cutting roots out of clay laterals. His cousin Dana Reyes went east, worked her way up through a Philadelphia HVAC shop, and became the person everyone called when a rowhouse boiler wouldn't fire.
At family holidays they kept having the same conversation: customers in both cities wanted the same things. Pick up the phone. Show up when you said. Show me the problem. Tell me the price before you start.
So they built Keystone around that, one company with a crew at each end of the Turnpike. Mike runs Pittsburgh. Dana runs Philadelphia. Neither city's techs ever drive across the state for a call.
02What's the same in both cities
What's the same in both cities
Upfront, flat-rate prices
You approve the price before work starts. No hourly meter.
Proof before a big repair
Camera footage for sewer lines. Photos for failed parts. You see what we see.
Respect for the house
Shoe covers, drop cloths, floors and stairs protected, old parts hauled away. We clean up before we leave.
We stand behind it
We stand behind our work. If something we fixed isn't right, call us and we'll come back and make it right.
03The crews
The crews
People and photos on this demo site are fictional.
PIT · Pittsburgh
PHL · Philadelphia
04License and insurance
License and insurance
License #DEMO-0000 (fictional). License and insurance details go here on a real client site. This demo company is fictional. We pull permits where the city or township requires them.
05About Keystone questions
About Keystone questions
Q01Are you a franchise or a national chain?
No. Keystone is locally run with two crews, one in each city. There's no national call center routing your call to another state, and no sales quotas on our techs. The people who answer the phone, quote the job and do the work are the same small group you'll see again next time.
Q02Why only Pittsburgh and Philadelphia?
Because those are the two places we know well enough to do it right. Fast emergency service depends on short drives and techs who know the housing. We'd rather cover two metro areas properly than spread thin across the state. If we ever add a city, it will get its own local crew.
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